frequently asked questions

Lab grown diamonds represent a new era of fine jewelry, where innovation meets conscious luxury. Created in advanced laboratory environments that replicate the natural conditions in which diamonds form, they possess the same physical, chemical, and optical properties as mined diamonds. In every sense, they are real diamonds.

The only distinction lies in their origin. To the naked eye, lab grown and mined diamonds are identical in brilliance, durability, and beauty, distinguishable only through specialized equipment.

At White Drop, each lab grown diamond is handled with exceptional care, expertly cut, polished, and set using time-honored craftsmanship. Every stone is meticulously evaluated by gemologists and accompanied by a detailed grading report, ensuring the highest standards of quality and refinement.

Lab grown diamonds offer outstanding durability, ranking a perfect 10 on the Mohs hardness scale, the highest of any gemstone. Designed to last a lifetime, your White Drop piece will retain its brilliance for years to come, becoming a cherished part of your collection and a modern heirloom for future generations.

Yes. All White Drop diamonds are certified by the International Gemological Institute (IGI), a globally recognized authority in diamond grading and certification.

Each piece comes with a certificate of authenticity. Diamonds of 1 carat or above receive an individual IGI grading report assessing cut, color, clarity, and carat weight — the globally recognized 4Cs. Designs featuring smaller diamonds are provided with a certificate for the finished jewelry piece.

Every certificate is your assurance of quality, transparency, and the standard of craftsmanship White Drop is committed to.

Lab grown diamonds embody a new standard of modern luxury, where beauty, innovation, and responsibility come together seamlessly. Created through advanced technology that replicates the natural diamond-forming process, they are physically, chemically, and optically identical to mined stones. What sets them apart is not how they look or perform, but the story behind how they're created.

Every White Drop diamond is ethically created, conflict-free, and fully traceable, offering a level of transparency aligned with the values of modern luxury. Because they are grown under controlled conditions, lab grown diamonds offer remarkable consistency in cut, clarity, and color, ensuring exceptional quality at every carat weight. And because they remove the cost of traditional mining, they deliver significantly greater value without compromising on brilliance or craftsmanship. 

The result is a diamond that is beautiful, responsible, and entirely yours, bringing together extraordinary brilliance, enduring value, and the thoughtful craftsmanship that defines every White Drop creation.

Every diamond, whether mined or lab grown, is evaluated by the 4Cs: cut, color, clarity, and carat weight. These globally recognized standards define a diamond’s beauty and ensure consistent quality across every piece.

At White Drop, each diamond is carefully selected by expert gemologists to meet our highest standards across all four criteria. The result is exceptional brilliance, refined quality, and effortless confidence, so you can simply enjoy the sparkle.

When you choose a White Drop diamond, you can expect extraordinary brilliance, refined beauty, and uncompromising quality. This is the signature of White Drop. 

Our lab grown diamonds reveal the same fire, brilliance, and beauty, shaped by innovation and guided by responsibility. Each stone is ethically created, fully traceable, and selected for its exceptional quality.

Every piece is then handcrafted in 18K gold and made to order, created exclusively for you with meticulous attention to detail.

This is modern luxury. Designed with intention. Made to be yours.

At White Drop, every diamond is unique, and slight variations are a natural part of fine jewelry craftsmanship. A diamond tolerance range refers to the small, acceptable variation in a diamond’s measurements, most commonly its total carat weight, within a finished piece of jewelry. 

This ensures that while each piece may vary subtly, it consistently meets our exacting standards of balance, brilliance, quality, and transparency, while delivering the signature refinement of every White Drop creation.

Click here to view our Tolerance Chart.

Each White Drop creation is crafted from 18K solid gold and set with ethically sourced lab grown diamonds, ensuring enduring quality, exceptional craftsmanship, and a timeless finish.

Yes. All White Drop jewelry is accompanied by a certificate of authenticity issued by the International Gemological Institute (IGI). Pieces featuring diamonds of 1 carat or above are accompanied by an IGI certificate for the individual diamond. For designs with diamonds below 1 carat, a certificate is provided for the finished jewelry piece.

The IGI Certificate is an official diamond grading report issued by the International Gemological Institute, a globally recognized authority in diamond certification. The report provides a comprehensive assessment of the diamond’s quality across the 4Cs, cut, color, clarity, and carat weight, offering a clear, trusted, and independently verified evaluation of exactly what you are receiving.

Every White Drop diamond is graded to the same internationally recognized standards as mined diamonds, ensuring complete transparency and confidence in every piece.

Every White Drop piece is packaged with the same care and intention that goes into its creation.

Your jewelry arrives nestled in a custom-designed box, accompanied by its certificate of authenticity and presented in our signature White Drop bag, ready to wear, ready to gift, or simply to be treasured.

Yes. Our digital gift cards have no expiration date and can be applied toward any item available on our website. Please note that gift cards are non-refundable.

At White Drop, every piece is made to order, crafted specifically for you from the moment your order is placed. This approach ensures that each creation meets our exacting standards of quality and finish.

Orders are typically processed within 10 to 14 working days. During peak seasons, this may extend to approximately 21 working days. You will receive confirmation once your order is in production and a notification when it is on its way.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as Apple Pay and Google Pay. We also offer flexible installment plans through Tabby and Shop Pay.

Cancellations are accepted within 24 hours of placing your order. As each White Drop piece is handcrafted to order, we are unable to guarantee cancellations beyond this window.

For assistance, please contact our team at support@thewhitedrop.com

We ship locally in the UAE and worldwide through our preferred shipping couriers that include DHL, FedEx, and Aramex.

Click here to view the full list of countries we ship to.

If your shipping destination is not listed, please feel free to reach out to us at support@thewhitedrop.com and we will do our best to accommodate your request.

We offer free local shipping in the UAE. For international orders, shipping costs are calculated at checkout based on your delivery address and selected items.

International shipments may be subject to import taxes, customs duties, handling fees, or other charges imposed by the destination country. These are outside of White Drop’s control and are not included in your order total. 

If applicable, these charges must be settled directly with your local customs authority before your package can be delivered. We recommend reviewing your country’s import regulations before placing your order.

Once your order has been dispatched, a tracking link will be sent to your registered email address. You can use this to follow your shipment in real time via the courier’s tracking system.

Each White Drop piece is made to order. Orders are typically processed and dispatched within 10 to 14 working days, excluding delivery time. During peak seasons, processing may extend to approximately 21 working days. You will receive a confirmation once your order is in production and a notification when it has been dispatched.

At White Drop, every piece is made to order, crafted specifically for you from the moment you place your order. Because each creation is personal and unique to its owner, we are unable to offer returns or exchanges as part of our standard policy.

That said, your experience with us does not end at delivery. If your order arrives with a manufacturing defect or you have any concerns about your purchase, please contact us at support@thewhitedrop.com

Our team will personally review your situation and work with you to find a solution that feels right.

Every case is handled individually with care and thoughtful consideration.

Repairs and resizing are available on a case-by-case basis for orders within the United Arab Emirates (UAE). We always aim to keep repair costs reasonable and will share all fees for your approval before proceeding. Please contact our Customer Service team at support@thewhitedrop.com for assistance and further details.

* Please note that we are unable to offer repair services for international orders due to duties and taxes associated with importation. We apologize for any inconvenience this may cause.

At White Drop, every piece is crafted to the highest standards using premium materials and undergoes a thorough quality inspection before dispatch. We stand behind the integrity of our creations.

To reflect that confidence, every White Drop purchase is backed by a Lifetime Manufacturing Warranty, effective from your date of purchase.

This warranty covers:

• Defects in the original product design
• Defects in workmanship
• Errors in metal type or color 

The following are not considered manufacturing defects and are therefore not covered under this warranty:

• Loss or theft of the piece
• Surface scratches or marks resulting from everyday wear
• Stone loss due to impact, trauma, or prolonged wear
• Metal discoloration caused by exposure to harsh chemicals, hot tubs, or improper care
• Prong wear or deformation over time due to regular use

Please note:
Any service carried out by a jeweler other than White Drop, including resizing, repairs, alterations, or changes in metal color, will void the warranty.

For assistance, contact our team at support@thewhitedrop.com

Yes. All White Drop jewelry is accompanied by a certificate of authenticity issued by the International Gemological Institute (IGI). Pieces featuring diamonds of 1 carat or above are accompanied by an IGI certificate for the individual diamond. For designs with diamonds below 1 carat, a certificate is provided for the finished jewelry piece.

There are several ways to determine your ring size. Choose one of the three methods below that best suits you, then refer to the Ring Size Conversion Chart to view international size equivalents. 

Measure an Existing Ring

Step 1 
Use a ring that fits the desired finger you are purchasing for. 

Step 2
Measure the ring's inside diameter (in mm) using a ruler or measuring tape. Make sure you begin measuring from the 0 mm mark.

Step 3
Use the Ring Size Conversion Chart to find the corresponding ring size.  

Measure My Finger

Step 1 
Cut a piece of string, ribbon, or a thin strip of paper at least 8 cm (3 inches) long.

Step 2
Wrap it comfortably around the base of the finger you are purchasing the ring for. It should fit snugly without being too tight or too loose. Be sure to allow enough room for your knuckle. 

Step 3
Using a pen or fine-tip marker, mark the point where the ends meet.

Step 4
Lay the string flat and measure the length from the end to the marked point using a ruler or measuring tape (in mm).

Step 5
Use the Ring Size Conversion Chart to match your inside circumference measurement to the corresponding ring size.

Match an Existing Ring to Our Printable Ring Size Chart

Step 1
Print the Ring Size Guide using your printer's page scaling set to 100%.

Step 2
Place a ring that fits the desired finger over the printed circles.

Step 3
Match the inside edge of the ring to the closest circle. The measurements shown represent the ring's inside diameter. 

Tips for Measuring Your Ring Size

• Wider bands tend to fit more snugly than thinner bands. If you're choosing a wider band, we recommend selecting half a size larger.
• Make sure the ring slides comfortably over your knuckle while fitting securely at the base of your finger.
• Measure your finger at the end of the day, when it is typically at its largest.
• Avoid measuring when your hands are unusually warm or cold, as finger size can temporarily fluctuate.

Click here for Ring Size Conversion Chart

If you don't know your wrist measurement, follow the steps below:

Measure My Wrist

Step 1
Wrap a soft measuring tape comfortably around your wrist with your palm open and facing upward. 

Step 2
Record your wrist measurement.

Step 3
Use the Bracelet Size Conversion Chart to find the bracelet size that corresponds to your wrist measurement. For a looser fit, we recommend selecting the next size up. 

Click here for Bracelet Size Conversion Chart 

If you already know your wrist measurement:

Simply use the Bracelet Size Conversion Chart to find your bracelet size. 

Click here for Bracelet Size Conversion Chart

Your White Drop piece is crafted to be cherished for a lifetime. With the right care, its brilliance and beauty will endure for years to come.

While our jewelry is crafted from enduring 18K solid gold and lab grown diamonds, everyday wear and environmental exposure can soften its shine over time. Occasional cleaning will help preserve its radiant finish.

To clean your jewelry, soak it in warm water with a small amount of mild dish soap. Gently brush it with a soft-bristled brush, rinse it carefully in a bowl of clean water, and pat dry with a soft cloth.

As with all fine jewelry, we recommend avoiding harsh chemicals, abrasive surfaces, and high-impact activities to preserve the integrity of your piece and help keep its diamonds securely set.

When not worn, store your White Drop jewelry in a dry, secure place, away from dust, humidity, and direct sunlight.

Each piece should be stored individually, ideally in its original box, to prevent scratching and preserve its finish. Fine chains are best laid flat or gently hung to maintain their shape.

With a little care, every White Drop creation can retain its brilliance for years to come. Designed to be worn. Made to last.

Tangles can occasionally occur, and with a calm, careful approach, most can be safely resolved at home.

Begin by laying your piece flat on a smooth, clean surface. Rather than pulling at the knot with your fingers, use two fine-pointed tools. A toothpick, a needle, or a safety pin works well to gently work into the center of the knot and ease the chain outward. Take your time and work gradually; patience is key to preserving the integrity of the piece.

For more resistant knots, a small drop of baby oil can help loosen the chain and make the process easier. Avoid metal pliers or gripping tools, as these may leave marks or indentations.